1. About us and these terms
These terms apply to table requests made through this website and to use of the website. Restaurant services are provided by Seafood at Dawn Limited, a company registered in England and Wales under number 15250658.
2. Table requests and confirmation
- An online submission is a request, not a confirmed reservation.
- Your booking is confirmed only when our team sends confirmation by email or otherwise tells you it is confirmed.
- You must provide accurate contact and party details so we can review and manage the request.
- Online booking is currently available for parties of up to seven. Please contact us directly for larger groups.
- Seating areas and specific tables are requests. We will try to honour them but cannot guarantee a particular table.
If we cannot accept a request, for example because the table is no longer available, no contract for that booking is formed. The booking service does not currently take payment.
3. Changes, lateness and cancellations
To change or cancel a booking, call or email us as soon as possible and quote the booking reference. If you are running late, please let us know. If a party is materially late and we cannot reach you, we may release the table where reasonably necessary to serve other guests.
We may need to change or cancel a booking because of severe weather, safety concerns, supplier failure, staff illness, closure or another event outside our reasonable control. We will give as much notice as reasonably possible and offer a practical alternative where we can.
No deposit or cancellation fee applies to the current online request service. If a future event or group booking requires a deposit, we will explain the amount, cancellation deadline and refund terms clearly before you agree or pay.
5. At the restaurant
Please behave considerately toward staff, other guests, neighbours and property. We may refuse service or ask someone to leave where reasonably necessary for safety, unlawful behaviour, serious disruption, harassment or abuse.
Children must be supervised. If you have an access requirement, contact us before visiting so we can explain the current facilities and make reasonable arrangements where possible. Outdoor seating depends on safe and suitable weather.
6. Website use and content
You may use this website for personal, lawful purposes. Do not try to disrupt it, bypass security, submit false bookings, introduce malicious code, scrape it excessively or use its content in a way that infringes another person’s rights.
Website text, branding, photographs and design are owned by us or used with permission and are protected by intellectual property law. You may not reproduce them commercially without written permission.
Links and embedded services provided by third parties, including maps and social media, are supplied for convenience. Their own terms and privacy notices apply when you use them.
7. Our responsibility
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses where you use the service mainly for commercial purposes.
Nothing in these terms excludes or limits liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing affects your statutory consumer rights.
8. Personal information
Our privacy policy explains how we use booking and website information, including optional allergy or accessibility notes.
Seafood at DawnA coastal seafood restaurantWest Mersea