Privacy policy

1. Who we are

Seafood at Dawn Limited is the controller of the personal information described in this notice. We are registered in England and Wales under company number 15250658.

2. Information we use

We may collect and use:

• Booking details: your name, email address, phone number, date, time, party size, seating and table preferences, booking status and booking reference.
• Optional notes: anything you choose to tell us, which may include allergy, health or accessibility information.
• Messages: information you give us by email, phone, social media or in person, and our replies.
• Security data: a protected hash derived from your IP address and email address, plus a timestamp, to prevent repeated or abusive booking attempts.
• Public reviews: review text, display name and profile image obtained from publicly accessible Google and Tripadvisor review pages.

Name, contact and core booking details are needed to process a table request. Optional notes are not required. If the required details are not provided, we cannot manage the booking online.

3. Why we use it and our lawful bases

We do not use booking details for email or text marketing unless we ask separately and you choose to opt in.

4. Who we share information with

We share information only where needed with:

• authorised restaurant staff who manage bookings and service;
• website hosting, database, email and IT providers acting for us under contract;
• professional advisers, insurers, regulators, law enforcement or courts where reasonably necessary or required by law; and
• Google, only when you allow the interactive map to load or when publicly hosted Google review profile images are requested by your browser.

We do not sell personal information.

International transfers

Some technology providers may process information outside the UK. Where this happens, we use a UK adequacy regulation or approved safeguards such as the UK International Data Transfer Agreement or UK Addendum. Contact us if you would like more information about the safeguard relevant to your information.

5. How long we keep information

• Booking records and related notes: retained until staff manually remove eligible records, no sooner than 12 months after the visit.
• Financial or transaction records, if created: up to 6 years after the relevant financial year.
• General enquiries and complaints: normally 24 months after the last contact, or longer where a claim or legal obligation requires it.
• Rate-limit security records: no more than 24 hours.
• Public review extracts: until they are no longer relevant, the source is removed, or a valid objection or removal request is upheld.

We may keep information longer where necessary for a legal claim, regulatory request or other legal obligation.

6. Cookies, local storage and third-party content

We use cookies and similar browser storage for the purposes below. The website currently uses no advertising or analytics cookies. Necessary storage supports security, services you request and your privacy choice. It does not require consent under PECR, but we explain it here for transparency.

External media: Google Maps

Google Maps is blocked by default. If you allow the External media category, your browser loads the map directly from Google. Google may receive your IP address, browser and device information, the page you visited and your interaction with the map, and may use cookies or similar technologies under theGoogle Privacy Policy. Google may process this information outside the UK using its own international-transfer arrangements.

Your choice and how to withdraw it

On your first visit we ask whether to allow External media. Accepting and rejecting are equally available. We store the choice and decision time in sad_cookie_consent and ask again after six months or sooner if the purposes or consent version change. Select Cookie settings in the footer at any time to change or withdraw consent. Withdrawing External media removes the map immediately; you can still use the direct Google Maps link if you choose to visit Google separately.

Social media and external links take you to third-party sites with their own privacy and storage practices. Your browser controls can also delete or block cookies and local storage, although some requested features may then need to ask for information again.

7. Security and automated decisions

We use access controls, validation, secure transport and rate limiting designed to protect booking information. No internet service is completely secure, but we review our safeguards and limit access to people who need it.

We do not use personal information for solely automated decisions that produce legal or similarly significant effects.

8. Your data protection rights

Depending on the circumstances, you may ask us for access to your information, correction, deletion, restriction, portability, or to object to how we use it. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful use.

Email [email protected] or write to our trading address. We may need to confirm your identity. There is normally no charge.

9. Privacy complaints

Please contact us first by email, phone or post. We will acknowledge a data protection complaint promptly, investigate it fairly and keep you informed of the outcome.

You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, call 0303 123 1113, or write to ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

10. Changes to this notice

We may update this notice when our services or legal duties change. The latest version and date will appear here.

Our restaurant and website rules are in our terms and conditions.